Refund policy

At OneStop Mall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned with all original packaging, tags, and accessories.
  • A valid proof of purchase or order confirmation is required.

How to Request a Return

To initiate a return, please contact us at:

Email: onestopmall.pk@gmail.com

Once your return request is approved, we will provide instructions on how and where to send the item. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Perishable goods
  • Personal care and hygiene products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Clearance or sale items

If you have questions about a specific product, please contact us before placing your order.

Exchanges

If you wish to exchange an item, the fastest option is to return the original product (subject to approval) and place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • The refund will be processed to your original payment method.
  • Refund processing may take 7ā€“10 business days, depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at:

Email: onestopmall.pk@gmail.com

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

OneStopMall Customer Support
Email: onestopmall.pk@gmail.com